Terms and conditions

**Terms and Conditions**

**Emerald Welcome Centre**

Last Updated: February 3, 2025

1. **Introduction and Legal Framework**

1.1. These Terms and Conditions comply with:

- EU Consumer Rights Directive 2011/83/EU

- Irish Consumer Protection Act 2007

- General Data Protection Regulation (EU) 2016/679

- European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013

- Distance Selling Regulations (S.I. No. 484/2013)

1.2. Emerald Welcome Centre ("we," "our," "us") operates under Irish company registration number 754759.

2. **Definitions and Scope**

2.1. Key Terms:

- "Service Provider": Emerald Welcome Centre

- "Customer": Any individual or entity purchasing products/services

- "Products": Digital/physical educational materials

- "Services": Educational courses, consultations, training

- "Platform": www.emeraldwelcomecentre.ie

3. **Account Management**

3.1. Registration Requirements:

- Accurate personal information

- Secure password maintenance

- Immediate notification of unauthorized access

3.2. Account Verification:

- Student status verification process

- Professional credentials verification where applicable

- Document submission requirements

4. **Products and Services**

4.1. Digital Products:

- Access duration: 12 months from purchase

- Maximum devices: 2 concurrent users

- Technical requirements specified per product

- Download limitations: 3 attempts per purchase

4.2. Physical Products:

- Stock availability status

- ISBN/product identification

- Material specifications

- Packaging details

4.3. Services:

- Course duration specifications

- Attendance requirements

- Assessment criteria

- Certification processes

5. **Payment and Pricing**

5.1. Accepted Payment Methods:

- Bank transfer (AIB, details provided)

- Credit/Debit cards (Visa, Mastercard)

- Installment plans (where applicable)

5.2. Payment Security:

- SSL encryption

- PCI DSS compliance

- Secure payment processing

- Data protection measures

5.3. Currency and Pricing:

- All prices in Euro (€)

- VAT included at 23% (Irish rate)

- Currency conversion rates are updated daily

6. **Delivery and Shipping**

6.1. Ireland Delivery:

- Standard: 3-5 working days

- Express: 1-2 working days

- Free shipping over €100

6.2. International Shipping:

- EU: 5-7 working days

- Non-EU: 7-14 working days

- Customs/import duties responsibility

7. **Cancellation and Refund Rights**

7.1. Digital Products:

- 14-day cooling-off period if unused

- Immediate access waiver option

- Refund processing within 14 days

7.2. Physical Products:

- 14-day return period

- Original condition requirement

- Return shipping costs

- Refund processing timeframe

7.3. Services:

- 14-day cancellation right

- Partial attendance refunds

- Booking modification terms

8. **GDPR Compliance and Data Protection**

8.1. Data Collection:

- Types of data collected

- Processing purposes

- Legal bases for processing

- Retention periods

8.2. Data Subject Rights:

- Access rights

- Rectification rights

- Erasure rights

- Portability rights

8.3. Data Security:

- Encryption methods

- Storage location

- Third-party processors

- Breach notification procedures

9. **Intellectual Property**

9.1. Copyright Protection:

- Course materials

- Digital content

- Branded elements

- Usage restrictions

10. **Online Dispute Resolution (ODR)**

10.1. EU ODR Platform:

- Access to platform: https://ec.europa.eu/odr

- Dispute resolution procedures

- Mediation options

11. **Irish Consumer Protection**

11.1. Statutory Rights:

- Sale of Goods and Supply of Services Act 1980

- Consumer Protection Act 2007

- Distance Selling Regulations

12. **Force Majeure**

12.1. Circumstances Beyond Control:

- Natural disasters

- Government actions

- System failures

- Pandemic-related disruptions

13. **Governing Law and Jurisdiction**

13.1. Legal Framework:

- Irish law governs

- Irish courts' jurisdiction

- EU regulations applicability

14. **Cookie Policy and Tracking**

14.1. Cookie Usage:

- Essential cookies

- Performance cookies

- Functional cookies

- Marketing cookies

15. **Newsletter and Communications**

15.1. Subscription Terms:

- Opt-in requirements

- Frequency of communications

- Unsubscribe options

16. **Contact Information and Support**

Emerald Welcome Centre

Unit 1A Heatherview Business Park, Athlone Road, Longford N39 KD, County Longford, Republic of Ireland

Email: info.admin@emeraldwelcomecentre.ie

Phone: +353 879160804

17. **Changes to Terms**

17.1. Modification Rights:

- Notice requirements

- Material change notification

- Continued use acceptance

© 2025 Emerald Welcome Centre. All rights reserved.